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BeClever S.A. operates under ISO 9001 certification since 2013 and under ISO 27001 certification since 2024. Having these certifications is relevant for clients seeking reassurance when hiring a top-quality service. Our processes are monitored on a daily basis through the BeClever S.A. Processes Department.

BeClever S.A. assumes the following commitments:

Quality and Information Security Policies

To meet the requirements

  • Agreed with customers.
  • Legal and regulatory requirements that may be applicable.
  • From relevant interested parties.
  • Standard 9001:2015.
  • Standard 27001:2022.

To satisfy its customers in a profitable framework.

To continuously improve the processes that make up the Integrated Management System

  • Performance of BeClever S.A.’s personnel and suppliers that
    interact with our task tracking system.
  • Promote the periodic review of all elements of the Integrated Management System in order to Management System to achieve the implementation of a continuous improvement process.

To ensure staff competencies

  • Internal trainings.
  • Disseminate and promote the culture of IT security among the organization’s
    members of the organization and third party partners.
  • Checking of competences, since quality and security is everyone’s task.
    everyone.
  • Follow-up and control of our personnel.

Disaster Recovery Policy

  • Defines procedures for restoring critical information and systems in the event of a disaster.
  • Establishes a disaster recovery plan that includes risk identification, business impact assessment, recovery strategy and plan testing.
  • Assigns responsibilities for the execution of the disaster recovery plan.

Information Asset Classification Policy

  • Classifies the organization’s information assets according to their value and confidentiality.
  • Defines the security controls necessary to protect each class of information asset.
  • Implements a labeling system to identify information assets according to their classification.

Access Control Policy​

  • Controls access to the organization’s information and systems.
  • Defines who can access what information and when.
  • Uses authentication and authorization mechanisms to verify the identity of users.
  • Logs and monitors access to information and systems.

Cryptographic Controls Policy

  • Protects confidential information through the use of cryptography.
  • Defines cryptographic algorithms and keys to be used.
  • Manages cryptographic keys securely.
  • Controls the distribution and use of cryptographic software.

Software Development and Acquisition Policy

  • Ensures that software developed or acquired by the organization complies with information security requirements.
  • Defines a secure software development process that includes risk analysis, secure coding, testing and validation.
  • Establishes security criteria for software acquisition.

Policy for Relations with External Third Parties in IT Services

  • Ensures that IT service providers comply with the organization’s information security requirements.
  • Defines the security controls to be implemented in relationships with external third parties.
  • Monitors IT service providers’ compliance with security requirements.

Information Security Compliance Policy

  • Ensures compliance with information security laws, regulations and standards applicable to the organization.
  • Defines processes to identify, evaluate and comply with information security requirements.
  • Establishes an audit and monitoring program to verify compliance with information security policies.

IT Operations Policy

  • Defines the procedures for the management and operation of the organization’s information systems.
  • Establishes controls to ensure the security, integrity and availability of information.
  • Defines the processes for security incident management, problem resolution and change management.

Network and Communications Policies

  • Protects the organization’s networks and communications against threats and attacks.
  • Defines security controls for networks, network devices and network applications.
  • Implements security measures to protect sensitive communications.

Physical and Environmental Security Policy

  • Protects the organization’s information assets against physical threats.
  • Defines security controls for physical facilities, physical access and environmental security.
  • Implements security measures to protect information assets against theft, fire, natural disasters and other physical threats.

Policy Oriented to the People Department and their Collaborators

  • Sensitizes and trains the organization’s employees in information security.
  • Defines the roles and responsibilities of employees regarding information security.
  • Establishes procedures for the management of information security risks associated with employees.

Mobile Devices Policy

  • Protects the organization’s information that is stored or processed on mobile devices.
  • Defines security controls for mobile devices, mobile applications and mobile networks.
  • Implements security measures to protect mobile devices against loss, theft and unauthorized access.

Security and Privacy Policy in Cloud Services

  • Guarantee the confidentiality, integrity and availability of the information hosted in cloud services.
  • Select reliable and secure cloud service providers.
  • Implement appropriate access controls for information in the cloud.
  • Encrypt confidential information before storing or transmitting it in the cloud.
  • Perform regular backups of information in the cloud.
  • Train users on cloud security risks and best practices.

Anti-Malware Protection Policy

  • Protect the organization’s information systems against malware.
  • Implement anti-malware solutions in all information systems.
  • Keep anti-malware solutions up to date.
  • Perform regular malware scans on all information systems.
  • Train users on risks and best practices for malware protection.

E-Mail Use Policy

  • Ensure responsible and secure use of e-mail.
  • Use strong passwords for e-mail accounts.
  • Do not open suspicious e-mails or attachments.
  • Do not forward confidential information via e-mail.
  • Delete unwanted e-mails and attachments.
  • Train users on email security risks and best practices.

Security Incident Management Policy

  • Establish a process for identifying, documenting, responding to and recovering from security incidents.
  • Establish a channel for reporting security incidents.
  • Define roles and responsibilities for security incident management.
  • Implement a process for investigating and analyzing security incidents.
  • Develop and implement security incident response plans.
  • Conduct security incident tests and drills.
  • Document and learn from security incidents.
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